Customer Experience and Sales Associate

We are looking for a luxury-oriented customer enthusiast who has excellent communication skills, an understanding of consumer/customer service and is willing to do what it takes to make Andamen the best-loved men's fashion brand in India. You will be the face of Andamen for your customers/audience on various aspects, from order management, relationship management, sales, style guidance, research, and surveys.
Your responsibilities:
- Be the direct point of contact for customers, to ensure exceptional experience and service standards.
- Manage phone, email, Whatsapp, Instagram interactions to achieve defined SLAs.
- Manage defined processed and SLAs in our ERP.
- Keep all leakages - returns, exchanges, RTO's and cancellations in the defined norms of the business.
- Build deep knowledge of our product portfolio and positioning to offer personalized style advice and help customers find products that fit their needs.
- Generating revenue by upselling and cross-selling ...