Job Description

A leading company in customer experience solutions is looking for a Customer Experience Specialist to enhance customer satisfaction and loyalty. The role involves mapping customer journeys, managing feedback programs, and driving advocacy initiatives. Ideal candidates should have a Bachelor's degree and 3–6 years of experience in customer experience. Strong analytical skills and collaboration in cross-functional teams are essential. This position offers an opportunity to implement actionable improvements and play a pivotal role in shaping the customer experience.
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