Job Description
Job Title
Customer Experience AssistantJob Description Summary
The Customer Experience Assistant supports the delivery of excellent service to residents by handling inquiries, resolving issues, and ensuring smooth communication across all service channels. This role focuses on providing timely assistance, maintaining accurate records, and enhancing overall customer satisfaction.Job Description
About the job:
- Professionally manage incoming and outgoing calls by providing accurate and consistent information.
- Ability to communicate clearly and manage customers' feedback.
- Organized and able to multi-task in fast paced environment.
- Maintain good service delivery.
- Perform administrative tasks assigned.
- Any other ad-hoc duties as assigned.
About you:
- Minimum GCE 'O' Level or Diploma in Business, Customer Service, or related field.
- Prior ...
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