Job Description
About the Role
We're looking for a Customer Experience Associate who genuinely cares about helping customers and takes ownership of problems end-to-end. This role is on the front lines of our company - you'll talk to customers daily, solve real problems, and help shape how our product and support experience evolve. If you like fast-paced environments, figuring things out as you go, and making things better instead of just following scripts, you'll fit right in.
What You'll Do
We're looking for a Customer Experience Associate who genuinely cares about helping customers and takes ownership of problems end-to-end. This role is on the front lines of our company - you'll talk to customers daily, solve real problems, and help shape how our product and support experience evolve. If you like fast-paced environments, figuring things out as you go, and making things better instead of just following scripts, you'll fit right in.
What You'll Do
- Be the first point of contact for customers via email, chat, and phone
- Understand customer issues quickly and resolve them with clarity and empathy
- Own customer problems until they're fully resolved
- Clearly explain our product, features, and policies in simple, human language
- Help onboard new customers and ensure they're set up for success
- Log and track customer conversations, issues, and outcomes
- Spot patterns in customer fee...
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