Job Description
Responsibilities
- Be a self-starter who thrives in a rapidly growing organisation.
- Maintain ownership of customers, and develop new relationships while supporting existing customers to drive adoption, expansion and retention of Shopflo's suite of products.
- Provide first contact resolution according to standard operating procedures and respond back to users via callback or email.
- Ensure accuracy in information when communicating to Shopflo customers.
- Identify customer needs and help customers use specific product features.
- Update our internal databases with information about technical issues and useful discussions with customers.
- Follow up with customers to ensure their technical issues are resolved.
- Gather customer feedback and share with our Product, Sales and Marketing teams.
- Help set up processes to ensure the scalability of the support function.
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