Customer Experience Associate

Zerodha Fund House

Enabling the Next Generation of Indian Investors

At Zerodha Fund House, we are redefining the mutual funds landscape to create simple, transparent, and cost-effective investment solutions for millions of Indians. Built by the pioneers behind Zerodha Broking Ltd and Case Platforms Ltd, we are on a mission to empower the next 10 crore investors in India to participate in and grow the capital markets.

We are expanding our team and seeking passionate, analytical, and detail-oriented individuals to join us.

Responsibilities :

• Resolve customer queries on using the product with the help of relevant FAQs, video demos and blog posts across channels

• Work in coordination with the support teams of our partners to ensure quick resolutions

• Document any feedback received from the customers for review by the product team at a later stage

• Labe...