Customer Experience Associate

OVERVIEW

The selected candidate will work a full‑time schedule of 37.5 hrs/week, between 10:00 am and 8:30 pm on Monday to Thursday and 9:00 am–5:00 pm on Friday. Training hours are from 8:30 am to 4:30 pm and can last up to six weeks. We have 4 openings for a 1‑year contract.

As a Customer Experience Associate, you will be a trusted front‑line expert who is empowered to provide information and solutions to existing and potential customers regarding Kitco’s full range of products and services. Motivated by being an advocate for the customer and providing an exceptional customer experience, you will actively promote and sell products and services that matter to our clients based on their individual needs and goals.

ESSENTIAL FUNCTIONS AND TASKS

• Deal directly with customers over the phone or through written correspondence.
• Adhering to service levels and schedules.
• Provide consistent, p...