Customer Experience Associate Director (Luxury Retail)

• Opportunity for growth
• Competitive salary package

About Our Client

The company is a well-established luxury retail brand recognized for its dedication to providing high‑quality products and exceptional service. With a strong market presence, it offers employees a stable, professional, and supportive work environment.

Job Description

• Develop and execute a unified customer strategy across all brands, ensuring consistent CX standards, emotional cues, and personalized journeys from acquisition to loyalty.
• Lead customer data ownership and segmentation, turning insights (CLV, churn, repeat behavior, VIP growth) into actionable strategies for brands and operations.
• Design and manage a Group-wide loyalty program, including tier structures, benefits, and mechanics that drive measurable revenue uplift and repeat visits.
• Build and scale VIP & high-value client programs, including concierge services,...