Customer Experience Associate

Job Summary

The Customer Experience Associate ensures a smooth and positive experience for clients by handling inquiries, orders, and concerns with accuracy and professionalism. The role supports day-to-day customer operations — from managing order updates and issue resolution to coordinating with internal teams — to maintain service quality and strengthen client relationships.

Duties and Responsibilities

• Customer Support
  • Respond to customer inquiries via phone, email, and live chat in a prompt and courteous manner.
  • Assist customers with product information, order inquiries, billing questions, and general troubleshooting.
  • Collect and document customer feedback to identify areas for improvement in our products and services.
• Issue Resolution
  • Investigate and resolve customer complaints or issues effectively and efficiently.
  • Escalate complex or unresolved matters to the appropria...