Job Description

Introduction to the role
In partnership with our client, we are seeking a Customer Experience Associate to serve as the frontline support partner for users across Ghana and Nigeria. You will play a critical role in delivering fast, accurate, and trust-building assistance across every customer touchpoint ensuring that users can confidently navigate the platform and resolve issues without friction. If you are a tech-savvy communicator who thrives in fast-paced support environments and takes ownership of problems until they are fully resolved, we want to meet you.
Who are we looking for?
  • You are a clear and empathetic communicator who can turn complex or frustrating situations into positive customer experiences.
  • You are process-driven and comfortable following structured support workflows, scripts, and SLAs.
  • You are tech-savvy and quick to learn new tools and product features.
  • ...

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