Customer Experience

Keywords: ultra-high-net-worth, luxury hospitality, service excellence, butler-level standards, night-based operations, exclusive members' club, VIP protocols, discretion, premium service, team leadership

An exclusive opportunity has arisen for a Customer Experience and Service Excellence Manager to join a prestigious ultra-high-net-worth private members' club in the heart of Singapore. This role is designed for an individual who thrives in luxury hospitality, nightlife, or elite private club environments, and who possesses the poise, discretion, and meticulous attention to detail required to serve an exceptional clientele. You will be entrusted with elevating every aspect of the member journey, setting new benchmarks for butler-level service, and shaping a culture of pride and accountability within a highly skilled team. The position offers the chance to work in a premium environment where your expertise will directly influence the club's reputation for unparalleled service....