Customer Experience Cloud & AI SME

Job Title: Customer Experience Cloud & AI SME

Location: Remote / UAE / Portugal
Company: Kompetenza
Department: AI & Service Cloud Development
Reports To: director R&D

About Kompetenza

Kompetenza is a Salesforce partner with a Center of Excellence in Portugal. We specialize in Salesforce FlexTeam solutions, Corporate Services Cloud, and Employer of Record (EOR) services . Our mission is to help organizations transform customer experiences through intelligent self-service portals, AI automation, and digital engagement .

Role Overview

We are looking for a Customer Experience Cloud & AI SME to lead the design, development, and optimization of self-service customer portals while integrating AI-driven automation acro...