Customer Experience Concierge (E-Commerce)

Overview

Join TalentPop App as a Customer Experience & Sales Specialist (E-Commerce)! At TalentPop App, we partner with fast-growing e-commerce brands to deliver customer experiences that delight, drive sales, retention, and loyalty. As a Customer Experience & Sales Specialist , you will be at the forefront of every customer interaction, helping shoppers find the right products, complete their purchases, and enjoy a seamless online experience that reflects the brand’s values. If you’re passionate about sales, e-commerce, and building strong customer relationships through exceptional service, this role is for you!

What You’ll Do

• Engage with customers via chat, email, SMS, or phone to assist with inquiries about products, orders, and returns — focusing on providing personalized, sales-driven support.
• Identify opportunities for upselling, cross-selling, product bundling, and subscription recovery to maximize customer value a...