Customer Experience Continuous Improvement Manager

**About this Position***:Accountable for driving and executing continuous improvement initiatives within area of responsibility to ensure
an amazing customer experience. Interacts and collaborates internally with relevant departments, setting and
aligning priorities to meet customer expectations and needs.
**What you´ll do***:
- Responsible for all dimensions of continuous improvement, adopt customer centric mindset within activities & interactions with stakeholders Identify, manage & monitor implementation of Continuous Improvement initiatives, defining KPI's to monitor performance
- Assist with stakeholder engagement by arranging actions, meetings, events, supporting materials to promote understanding and commitment Support breakdown of CSX strategy in alignment with CSX Head (R)/CSX CoE Manager (R);
- Contribute to understanding customer's expectations/needs
- Support customer & market research by utilizing and/or performing customer and market research and anal...