Job Description

Job Summary

The Customer Experience Coordinator will be responsible for providing exceptional customer service, addressing inquiries, resolving issues, and ensuring customer satisfaction. The Customer Experience Coordinator will serve as the primary point of contact between the company and local practices within Health Systems and Large Physician Groups.


What You’ll Do:


Customer Communication:

  • Respond promptly to customer inquiries via phone, email, or chat.

  • Handle and resolve customer complaints and concerns in a professional and efficient manner.

  • Provide accurate information about products, services, and product opportunities. 

    • Problem Resolution:

  • Investigate and resolve customer issues promptly and accurately.

  • Collaborate with other departments to escalate and solve complex problems.

    • Upsell Opportunities:

  • Ability to recognize and ...

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