Job Description
About The Role
As we scale, maintaining our exceptional standards of service and operational efficiency is critical. We are looking for an Operations & Customer Experience Coordinator to take total ownership of our service delivery and logistics execution.
You will be the Quality Controller for our entire customer experience. Your role is to sit in the detail, ensuring that every interaction - whether a simple email or a complex delivery issue - meets our exacting brand standards. You will act as the bridge between our customers, our logistics partners, and our internal teams, relieving the Head of Customer & Community from day-to-day troubleshooting.
We need someone who is obsessed with the details and not afraid to pick up the phone. You won't just resolve issues; you will proactively audit our service channels, catch errors before they escalate, and personally ensure our delivery network is performing exactly as promised.
Key Responsibilities
Service Standards & Quali...
As we scale, maintaining our exceptional standards of service and operational efficiency is critical. We are looking for an Operations & Customer Experience Coordinator to take total ownership of our service delivery and logistics execution.
You will be the Quality Controller for our entire customer experience. Your role is to sit in the detail, ensuring that every interaction - whether a simple email or a complex delivery issue - meets our exacting brand standards. You will act as the bridge between our customers, our logistics partners, and our internal teams, relieving the Head of Customer & Community from day-to-day troubleshooting.
We need someone who is obsessed with the details and not afraid to pick up the phone. You won't just resolve issues; you will proactively audit our service channels, catch errors before they escalate, and personally ensure our delivery network is performing exactly as promised.
Key Responsibilities
Service Standards & Quali...
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