Customer Experience (CX) Manager

Overview

The RISE mission is to Accelerate Internet for the Philippines by focusing on the overall customer experience, providing excellent internet services, and creating a positive impact on our partners and their industries. From humble beginnings, we have grown to serve business and wholesale customers in Cebu, Manila, and Davao. Our business customers come from industries such as real estate, IT, and business process outsourcing, all requiring high-quality service and great customer support. To deliver the best customer experience, RISE works with Pathfinders to maintain an installation time benchmark for business clients. We operate GetaFIX, the largest Internet Exchange in the Philippines, and Open Access Network, a Fiber as a Service offering that reduces complexity for developers and telecommunications companies while increasing customer satisfaction.

Throughout the group, we foster a performance-based culture where team members take ownership and exceed ...