Customer Experience (CX) Manager

Lead the company’s Customer Experience (CX) strategy, ensuring a consistent, measurable, and differentiated experience across the entire customer journey. This role is critical to structuring processes, defining clear KPIs, strengthening a customer‑centric culture, and supporting business growth in a context of transformation and expansion.

Key Responsibilities

• Design and implement the end‑to‑end Customer Experience (CX) strategy for Chile and Paraguay.
• Define, monitor, and manage key CX indicators (NPS, VoC, churn, complaints, SLAs, among others).
• Lead continuous improvement initiatives across the customer journey, identifying pain points and optimization opportunities.
• Implement and consolidate Voice of Customer (VoC) and CX governance models.
• Work cross‑functionally with commercial, operations, technical service, marketing, and technology teams.
• Drive a customer‑centric culture and support organizational...