Customer Experience (CX) Specialist 0365-0116

Customer Experience (CX) Specialist

Join to apply for the Customer Experience (CX) Specialist role at Foilcon .

This is a hybrid contract role requiring three (3) days in the office. Candidates' resumes must include first and last name, email, and phone contact information.

Note: This is not a UX role or a Customer Service role.

Description

We are seeking a Customer Experience (CX) Senior Specialist to enhance customer experiences through research-driven insights. You will collaborate with team members such as the CX Lead and CX Advisor to develop key CX artifacts—including user research, personas, journey maps, and experience blueprints—that drive meaningful improvements. Your contributions will help identify opportunities to optimize the current state and shape a customer-centric future as part of our digital transformation efforts.

Must Haves

• Strong foundation in C...