Customer Experience Data Analytics Specialist

LET'S CUT STRAIGHT TO IT 

At Severn Trent, our people are at the heart of everything we do. We're in the top 5% of utility companies worldwide when it comes to employee engagement and ranked as a Top 50 UK Employer on Glassdoor. Join us in making a positive impact on the environment and our communities, while being valued and supported in a truly inclusive workplace.

If you want to do more, because you care, we want you on our team.

LET'S TELL YOU MORE

As part of our ongoing commitment to delivering outstanding customer service, we're seeking a Senior Insight Analyst to help us understand our customers better and shape the way we serve them. In this pivotal role, you'll use your analytical expertise to interrogate complex data from multiple systems, uncovering insights that drive smarter decisions in critical areas of customer performance.

You'll become trained and fully embedded within our Customer Operation System and teams, acting as a guardian ...