Job Description
**The opportunity**
The Customer Experience Designer position is an individual contributor that supports the Lead for NPS and Experience Design of Manulife Philippines. The position's primary role is to consider customer’s feedback, wants and needs, ultimately helping design and delivery teams to create human-centered and innovative products, services and experiences.
In addition, the Customer Experience Designer will help to identify opportunities in delivering a more seamless and effortless Customer and Agent experience. He/she is also expected to help drive the Net Promoter Score by being a functional stakeholder for different business units’ project teams for customer initiatives.
**Responsibilities:**
**Human-centered Design, Customer Journey Mapping, Service Design**
+ Work with local team to assess all projects for relevant HCD and Service Design needs, co-creating a Service Design or...
The Customer Experience Designer position is an individual contributor that supports the Lead for NPS and Experience Design of Manulife Philippines. The position's primary role is to consider customer’s feedback, wants and needs, ultimately helping design and delivery teams to create human-centered and innovative products, services and experiences.
In addition, the Customer Experience Designer will help to identify opportunities in delivering a more seamless and effortless Customer and Agent experience. He/she is also expected to help drive the Net Promoter Score by being a functional stakeholder for different business units’ project teams for customer initiatives.
**Responsibilities:**
**Human-centered Design, Customer Journey Mapping, Service Design**
+ Work with local team to assess all projects for relevant HCD and Service Design needs, co-creating a Service Design or...
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