Customer Experience Director - Divisional Head

Location: UK - Hatfield, IN - Bangalore 24/7, UK - London, UK - Milton Keynes | Job-ID: | Contract type: Standard | Business Unit: Service Desk

Life on the team

The Customer Experience Director will be responsible for managing the Service Desk function within a large multinational IT managed service company. The role involves overseeing the day-to-day operations of the Service Desk team, ensuring efficient and effective delivery of IT support services to clients. You will play a critical role in driving operational excellence, optimizing service delivery processes, and fostering a customer-centric culture.

What you'll do

Team Management

• Provide strategic management and direction to the Service Desk team, setting clear goals and, objectives.
• Foster & drive a high-performance culture, ensuring team members are motivated, engaged, and supported in their professional growth.
• Enco...