Customer Experience Director | Makati

MedGrocer's digitally-enabled medicine programs, telehealth services, and corporate clinic medical staff work with hundreds of employers and pharma companies to improve the physical and mental health of over one million Filipinos every year.

Customer Experience Director

The Customer Experience Director is the visionary architect of the patient journey. You define the holistic experience framework that ensures MedGrocer remains the most trusted health partner for patients, focusing on long-term retention and service innovation.

Why Join MedGrocer?

You will have the autonomy to architect the company’s patient experience standards and lead high-impact service design projects. Your leadership in defining the patient journey ensures that every interaction enhances the lives of patients through our innovative platform.

Key Responsibilities

• Design and govern the enterprise-wide patient experience roadmap, ensuring a sea...