Customer Experience Director | Makati

Customer Experience Director

MedGrocer's digitally-enabled medicine programs, telehealth services, and corporate clinic medical staff work with hundreds of employers and pharma companies to improve the physical and mental health of over one million Filipinos every year.

Why Join MedGrocer?

You will have the autonomy to architect the company’s patient experience standards and lead high-impact service design projects. Your leadership in defining the patient journey ensures that every interaction enhances the lives of patients through our innovative platform.

Key Responsibilities

• Design and govern the enterprise-wide patient experience roadmap, ensuring a seamless journey across telehealth, pharmacy, and clinic touchpoints.
• Architect sophisticated customer health scoring and voice-of-the-customer (VoC) frameworks to drive data-driven product and service pivots.
• Lead the digital transformation of service delivery...