Customer Experience

A leading customer service firm in Dubai is looking for a Manager - Customer Concerns & Resolution. The successful candidate will oversee complaint management, enhance customer satisfaction, and streamline processes to minimize escalations. With a minimum of 4-6 years of experience in customer service, particularly in a managerial role, the ideal candidate will hold a Bachelor's degree in a relevant field, with a Master's preferred. This full-time role requires strong analytical and communication skills, and a focus on process improvement.
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