Customer Experience Engineer

About Our Client

It enables companies to adapt programmatically to fast-changing data privacy regulations while reducing operational and privacy engineering costs by up to 80% . Their platform provides complete, dynamic control and intelligence over personal data—creating a strong foundation for AI, personalization, and advanced analytics initiatives.

About the Role

As a Customer Experience Engineer , you will be at the intersection of technology and customer success—ensuring our customers achieve maximum value from the company's platform.

You will act as the primary technical point of contact for customers, leveraging your software development expertise to troubleshoot issues, support integrations, improve product adoption, and deliver outstanding customer experiences. Working closely with Engineering, Product, and Customer Experience teams, you will directly influence customer satisfaction and product evolution.

What You’ll Do

• Serve as the primary technical expert for customers, resolving complex issues quickly to minimize downtime and ensure business continuity.
• Own and optimize the customer support desk and portal, ensuring effective issue tracking, prioritization, and communication.
• Act as a technical SME for Customer Experience Leads and customer engineering teams, providing guidance on integrations, APIs, and platform usage.
• Collaborate with Engineering and Product teams to build internal troubleshooting tools and improve operational efficiency.
• Create and maintain high-quality technical documentation and a self-service knowledge base for customers.
• Analyze customer-reported issues, identify patterns, and provide actionable insights to drive product and platform improvements.
• Support customer implementations across web, mobile, and third-party integrations, tailoring solutions to business needs.

What We’re Looking For

• Strong hands-on experience building dynamic and static web applications using HTML5, CSS3, JavaScript, and modern frameworks such as React, Angular, or Vue.js .
• Solid understanding of RESTful and SOAP APIs , including debugging integrations, improving data flow, security, and performance.
• Working knowledge of mobile application development , including React Native, Flutter , or native iOS (Swift) / Android (Kotlin) .
• Familiarity with CMS platforms and workflows (Shopify experience is a plus).
• Ability to design and tailor technical solutions across websites, mobile apps, and integrations to meet customer business requirements.
• Excellent communication skills with the ability to explain technical concepts to both technical and non-technical audiences.
• Strong collaboration and interpersonal skills, working effectively across Engineering, Product, Sales, and Customer teams.