CUSTOMER EXPERIENCE ENGINEER

Overview

The Role: We are seeking for a Customer Experience Engineer (1-year contract) as part of our team. As a Customer Experience Engineer, you will play a crucial role in providing top-notch end user support services to our important customers in Australia and the surrounding region. You will be part of a dynamic team that supports a large fleet of Microsoft/Windows technology-based issues and requests, ensuring our customers' systems run seamlessly.

Responsibilities

• Managing Microsoft technologies across our customers' end-user portfolios.
• Building and configuring new devices, onboarding/offboarding new users, managing user account administration and full IT infrastructure lifecycle.
• Responding, diagnosing, and resolving issues and requests, managing competing priorities between inbound requests and the ITSM queue, ensuring accurate and comprehensive notes are captured for each event.
• Liaising with users, suppl...