Job Description
About The Role
We are looking for a Customer Experience Executive (Telecaller) who will act as the first point of contact for our prospective customers. This role is focused on calling curated leads, understanding customer preferences, and inviting them to the store for a personalized shopping experience with our Personal Shopper team.
This is not a hard-sell role — it's about building interest, curiosity, and trust, and driving store visits and experiences.
Key Responsibilities
Lead Outreach & Engagement
We are looking for a Customer Experience Executive (Telecaller) who will act as the first point of contact for our prospective customers. This role is focused on calling curated leads, understanding customer preferences, and inviting them to the store for a personalized shopping experience with our Personal Shopper team.
This is not a hard-sell role — it's about building interest, curiosity, and trust, and driving store visits and experiences.
Key Responsibilities
Lead Outreach & Engagement
- Make outbound calls to qualified and curated customer leads
- Introduce customers to the Broadway store concept and the Personal Shopper experience
- Understand customer needs, preferences, and intent (fashion, beauty, wellness, lifestyle)
- Build rapport and creat...
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