Customer Experience Executive

Job Responsibilities:

• Handle clients’ enquiries via phone, emails, and live chats relating to products, accounts and trading related matters.

• Communicate directly with clients and encourage trusting relationships.

• Perform product sales referral and participate in projects to improve workflow process and customer service experience.

• Develop effective strategies to improve both new and existing campaigns.

• Foster good working relationships with internal stakeholders and other departments to ensure effective communication and implementation of marketing campaigns.

• Assist in delivering reports for campaign performance evaluation and reporting.

Requirements:

• Diploma/Degree in any discipline with certifications in CMFAS modules. (Entry level with no prior work experience are welcome to apply).

• This role requires UK Shift <...