Customer Experience Executive

KEY RESPONSIBILITIES

Event Operations

• Perform the role of Venue Officer (as scheduled) for events and activities
• Oversee event operations, ensuring all events and activities are carried out in accordance with venue procedures and service standards.
• Attend pre-event briefings, recces, and planning meetings; consolidate and communicate the information and requirements to ECs.
• Assist in managing foyer board installations and flyer displays around the centre.
• Assist the managers in overseeing the end-to-end operations of the CX department, ensuring consistent delivery of service excellence across all touchpoints.
• Ensure Customer Experience Officers and casual staff maintain proper etiquette & good practices.
• Perform regular checks and ensure the proper upkeep and appearance of public areas.
• Ensure compliance with safety measures and emergency procedures during performances and events.
• Cond...