Job Description

Customer Experience Expert

Location: Osborne Park, WA

Time Type: Part time

Pay: $33.60ph + Super

About the Role: Face to Face customer service

  • Greeting customers and visitors at reception with a positive, helpful attitude.
  • Ensuring our customers have the best experience within the Branch.
  • Answering customer inquiries via telephone, email, and in-person.
  • Providing support to the manager and the running of daily operations.
  • Effectively keeping customers updated on delivery lead times.
  • Undertaking repair inspections on vehicles.
  • Exploring customer needs and educating on our full scope of services.
  • Issuing invoices and raising job authorities as required.
  • Scheduling repair bookings.
  • Source suitable resolutions to customer concerns and follow up customer queries.

About You: Professional communication and presentation skills

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