Customer Experience - Fresher

Role Overview

As a part of Customer Experience (CX), you will be the primary point of contact for customers across their lifecycle - starting from onboarding and implementation to ongoing support and long-term success. This role requires strong communication skills, problem-solving ability, learning mindset and a deep customer-first approach.

Key Responsibilities

Customer Engagement & Communication

• Act as a trusted point of contact for customers via calls, emails, tickets, and meetings.
• Communicate clearly, professionally, and empathetically with customers at all times.
• Set the right expectations and provide timely updates on issues, progress, and resolutions.
• Schedule regular monthly/quarterly customer check-ins to understand customer needs, feedback, and overall experience.

Customer Experience Execution