Customer Experience Improvement

Job Summary

JD Logistics, a leading global supply chain and logistics provider, is seeking a dynamic Customer Experience Improvement Manager to drive enhancements in our intercontinental operations based in Dubai. This role focuses on monitoring performance, analyzing data, optimizing processes, and ensuring seamless customer experiences across our expanding Middle East network. The ideal candidate will leverage data-driven insights to identify and resolve issues, promote cross-functional improvements, and align with our commitment to excellence in logistics services. This position plays a pivotal role in elevating operational capabilities and achieving strategic experience targets in a fast‑paced, international environment.

Key Responsibilities

• Establish an intercontinental experience dashboard to monitor key intercontinental performance indicators, ensuring frontline teams are aware of the experience data and achievements.
• Through dat...