Customer Experience - Italian/Spanish (M/F/Nb)

Click&Boat is the leading European boat rental platform. Our marketplace aims to make boating accessible around the world and to provide private and professional boat owners with additional income from boat rentals.

You will join Click&Boat’s Customer Care Team, a small and dynamic group dedicated to ensuring smooth communication and problem resolution between boat owners and renters. The team is made up of one Head of Customer Care, one Team Lead, and three full-time agents, reinforced by a large seasonal team during the high season. In this role, your main focus will be to manage daily customer inquiries and tickets, handling service issues, complaints, and claims between boat owners and renters. You will report directly to the Team Lead while also working closely with the Head of Customer Care to coordinate trainings, support seasonal agents, and...