Job Description
About the Role
We are looking for a Customer Experience Lead to help our CX Supervisors with day-to-day operational responsibilities, training, and initiatives aimed at enhancing customer satisfaction. This role requires a hands-on leader who is eager to dive into customer cases, proactively identify opportunities for improvement, and develop impactful training programs to empower the team.
The ideal candidate is both customer-focused and solutions-driven, balancing day-to-day case management with strategic thinking to improve processes and elevate the overall customer experience.
Schedule Note: This role requires flexibility, as schedules may include evenings, weekends, or holidays.
Responsibilities:
Support CX Supervisors and Managers with daily operational tasks, including customer queue management, internal communications, specialist support, and team training.
Manage minor customer escalations via phone, chat, or email, delivering exceptional support while turnin...
We are looking for a Customer Experience Lead to help our CX Supervisors with day-to-day operational responsibilities, training, and initiatives aimed at enhancing customer satisfaction. This role requires a hands-on leader who is eager to dive into customer cases, proactively identify opportunities for improvement, and develop impactful training programs to empower the team.
The ideal candidate is both customer-focused and solutions-driven, balancing day-to-day case management with strategic thinking to improve processes and elevate the overall customer experience.
Schedule Note: This role requires flexibility, as schedules may include evenings, weekends, or holidays.
Responsibilities:
Support CX Supervisors and Managers with daily operational tasks, including customer queue management, internal communications, specialist support, and team training.
Manage minor customer escalations via phone, chat, or email, delivering exceptional support while turnin...
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