Customer Experience Lead Software Engineer

The Team:

As a Customer Experience Lead Software Engineer on the Advisor Workstation/DAS team, you are the advisor’s advocate and the technical owner of complex, cross-system issues impacting usability, performance, functionality, and observability. You will lead the design and deployment of agentic, AI-driven automations that proactively resolve and prevent recurring client issues. Your work will focus on automation, rapid diagnosis, and systemic fixes that improve customer experience. 

This position is based in our Chicago office. We follow a hybrid policy of at least 4 days onsite (Monday-Thursday). Morningstar's hybrid work environment gives you the opportunity to collaborate in-person each week as we've found that we're at our best when we're purposely together on a regular basis.

The Role:

As a full stack developer in the Advisor Workstation team, you will provide high-level support to our customers, addressing their day-to-day issues with...