Customer Experience

OMODA
|
JAECCO Peru
, part of the Chery Group, is seeking a
Customer Experience & Call Center Supervisor
to lead customer service operations and ensure a consistent, high-quality experience across all customer touchpoints.

Location:
Lima, Peru

Work Modality:
On-site (100% presencial)

Professional requirements:

• Bachelor's degree in Business Administration, Communications, or related field.
• A minimum of 3 years of experience supervising customer service teams or call centers is required, preferably in the automotive industry.
• Customer-centric mindset and proven experience with CX metrics such as NPS, CSAT, FCR, QA scores.
• Strong knowledge of CRM and contact center technologies (Zendesk, Salesforce, Genesys, etc.).
• Excellent communication, leadership, and problem-solving skills.
• Must have a high level of spoken English.

Main responsabilities:

• Lead, coach, and dev...