Job Description
OMODA | JAECCO Peru, part of the Chery Group, is seeking a Customer Experience & Call Center Supervisor to lead customer service operations and ensure a consistent, high-quality experience across all customer touchpoints.
Location: Lima, Peru
Work Modality: On-site (100% presencial)
Professional requirements:
Bachelor's degree in Business Administration, Communications, or related field.
A minimum of 3 years of experience supervising customer service teams or call centers is required, preferably in the automotive industry.
Customer-centric mindset and proven experience with CX metrics such as NPS, CSAT, FCR, QA scores.
Strong knowledge of CRM and contact center technologies (Zendesk, Salesforce, Genesys, etc.).
Excellent communication, leadership, and problem-solving skills.
Must have a high level of spoken English.
Main responsabilities:
Lead, coach, and develop a team of call center agents.
Act as a liaison between customers and internal departmen...
Location: Lima, Peru
Work Modality: On-site (100% presencial)
Professional requirements:
Bachelor's degree in Business Administration, Communications, or related field.
A minimum of 3 years of experience supervising customer service teams or call centers is required, preferably in the automotive industry.
Customer-centric mindset and proven experience with CX metrics such as NPS, CSAT, FCR, QA scores.
Strong knowledge of CRM and contact center technologies (Zendesk, Salesforce, Genesys, etc.).
Excellent communication, leadership, and problem-solving skills.
Must have a high level of spoken English.
Main responsabilities:
Lead, coach, and develop a team of call center agents.
Act as a liaison between customers and internal departmen...
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