Job Description
The Role
Integrated into the Product and Distribution department, this role will be a proactive professional who will partner with Central Customer Service teams to enhance the overall customer experience, focusing on improving service processes, optimizing information flows, and driving subscription retention strategies. This role is not a frontline customer service position but rather a strategic and analytical role aimed at identifying opportunities for improvement and implementing solutions that increase customer satisfaction, loyalty and live time value.
This role will be based in Lisbon, Portugal.
Please note, our Talent Acquisition team and some Hiring teams are based in the UK so parts of the recruitment process will be in English. Please also upload your resume in English, thanks
What You'll Be Doing:
Analyze customer service interactions and feedback to identify pain points and improvement opportunities.
Design and implement strategies to improve customer se...
Integrated into the Product and Distribution department, this role will be a proactive professional who will partner with Central Customer Service teams to enhance the overall customer experience, focusing on improving service processes, optimizing information flows, and driving subscription retention strategies. This role is not a frontline customer service position but rather a strategic and analytical role aimed at identifying opportunities for improvement and implementing solutions that increase customer satisfaction, loyalty and live time value.
This role will be based in Lisbon, Portugal.
Please note, our Talent Acquisition team and some Hiring teams are based in the UK so parts of the recruitment process will be in English. Please also upload your resume in English, thanks
What You'll Be Doing:
Analyze customer service interactions and feedback to identify pain points and improvement opportunities.
Design and implement strategies to improve customer se...
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