Job Description

Job Title: Customer Experience Manager


Location: Apex, NC


Industry: Manufacturing


Employment Type: Direct Hire


Compensation: Up to $120,000


Benefits: Medical, dental, vision, and 401(k)

Addison Group is partnering with a manufacturing organization in Apex, NC to hire a Customer Experience Manager to lead and elevate their Customer Service Operations team. This is a fully onsite, leadership-level role focused on customer satisfaction, team development, and operational excellence within a fast-paced manufacturing environment.

This position will oversee a small but impactful team and serve as the escalation point for customer issues, working closely with sales, operations, logistics, and leadership to ensure a best-in-class customer experience.

Qualifications

  • 8+ years of relevant customer service leadership experience
  • Experience in manufacturin...

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