Customer Experience Manager

Location: Barcelona, Spain

Drive Delivery of exceptional customer service. Break down and implement CX strategy execution ensuring team engagement. Process adoption and routines (customer outcome & needs, value creation & business growth)

Your key responsibilities

•    Logistics and Delivery Processes (responsible for logistics documentation and delivery processes, O2C & E2EDelivery, including order management, quality release, and logistics.
•    Support Commercial Director (supports Commercial Directors in achieving sales revenue targets by monitoring and driving demand for regular products and identifying potential risks)
•    Demand Forecast Reviews (leads demand forecast reviews with key customers, ensuring alignment through regular customer visits and ongoing collaboration)
•    Highly Complex and Dynamic Environment (operates in highly complex and dynamic environments and emerging regions with unpredictable demand fluctuations and frequen...