Job Description
Position: Customer Relationship Manager (Customer Success & Ops)
Location: Navi Mumbai (Turbhe)
Department: Customer Success & Operations
Employment Type: Full-time
About Nap Chief 🧸
Nap Chief is a fast-growing D2C kids’ wear brand making fun, stylish, and comfortable clothing for little ones. We’re a small, energetic team passionate about creating a brand that makes a real difference.
Role Overview:
As a Customer Relationship Manager, you will own the complete post-purchase customer experience while driving operational efficiency across deliveries, returns, and RTO reduction, working closely with growth, brand, and operations teams to build long-term customer loyalty.
Key responsibilities
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