Customer Experience Manager

This role focuses on driving strategic customer experience initiatives that enhance satisfaction, loyalty, and business growth.

Key Responsibilities

• Analysing and mapping the end-to-end customer journey to identify pain points, opportunities for improvement, and moments of delight, and driving initiatives to enhance the overall customer experience.
• Establishing mechanisms to capture and analyze customer feedback through surveys, reviews, and other channels, and leveraging insights to drive strategic decision‑making and operational improvements.
• Collaborating with internal teams across sales, marketing, product development, and operations to align strategies and initiatives with customer needs and expectations, ensuring a cohesive and consistent customer experience.
• Acting as the voice of the customer within the organization, championing customer‑centricity and advocating for customer needs and preferences in all business decis...