Job Description
Customer Experience Manager – Help Desk Services
Location: El Poblado, Medellin, Colombia
Are you ready to make an impact?
WHAT WE ARE LOOKING FOR:
We are seeking a Customer Experience Manager to lead our Help Desk Services team with a strong focus on delivering innovative, hospitality-driven, and collaborative experiences for our partners. The CEM will oversee comprehensive customer service offerings, ensuring consistency, efficiency, and effectiveness in service delivery. This role includes building strong client relationships and conducting periodic account health assessments to drive retention and satisfaction.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
A dynamic leader who thrives in fast-paced environments and is passionate about customer success. Ideal candidates will have deep knowledge of MSP/Channel-based Help Desk operations, processes, and workflows. Responsibilities include:
Oversee delivery of Help Desk services and ensure adherence to Service Level Objec...
Location: El Poblado, Medellin, Colombia
Are you ready to make an impact?
WHAT WE ARE LOOKING FOR:
We are seeking a Customer Experience Manager to lead our Help Desk Services team with a strong focus on delivering innovative, hospitality-driven, and collaborative experiences for our partners. The CEM will oversee comprehensive customer service offerings, ensuring consistency, efficiency, and effectiveness in service delivery. This role includes building strong client relationships and conducting periodic account health assessments to drive retention and satisfaction.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
A dynamic leader who thrives in fast-paced environments and is passionate about customer success. Ideal candidates will have deep knowledge of MSP/Channel-based Help Desk operations, processes, and workflows. Responsibilities include:
Oversee delivery of Help Desk services and ensure adherence to Service Level Objec...
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