Customer Experience Manager

**Description**
**Your Job**
The Customer Experience Manager is accountable for leading Mexico customer service, commercial projects & Inside sales teams to drive value creation through customer collaborative strategic programs and reliable Order delivery process. The Role is responsible to strengthen relationship with customers to build a remarkable service experience; also, to connect customer needs with El Marques internal capabilities to ensure agile and strong solutions to meet customer expectations. The Role is responsible to define and improve Order entry process, customer account balance management, shipment scheduling, transit tracking and delivery reliability through customer service team. The role is responsible to ensure an efficient customer’s project management to fulfill product delivery according to negotiated project length. The role is responsible to manage internal sales process to achieve invoicing targets and volume capturing for current customers.
**Our T...