Customer Experience Manager

Job Title: Customer Experience Manager
Location: Milton Keynes
Reporting to: Head of Operations

Job Purpose:

The Customer Experience Manager (CXM) will be responsible for maintaining and enhancing service relationships with customers across the region who do not have a Service Delivery Manager assigned to them. They will act as a key independent person and central connection between all internal departments, driving improvements on behalf of customers, ensuring that our services meet their needs and expectations. The CXM will use customer insight and operational metrics to understand problems that may occur for customers and work with relevant teams to provide solutions and ensure ongoing satisfaction with our services.

Duties and Responsibilities:

Customer Experience: Using data and insight, the CXM will ensure that the overall customer experience for ...