Customer Experience Manager

Join a team that plays a central role in shaping how customers experience Schneider Electric across Canada. The Customer Experience team works across all business units and supports every activity that involves direct contact with customers. It represents the customer voice, contributes to consistent decision making and helps influence how the brand is experienced from the first interaction to the last. As the Customer Experience Manager, you will have a significant impact on how customers engage with our organization. You will work with data, customer insights and operational information to support satisfaction, loyalty and overall service quality. The role includes identifying friction points, contributing to continuous improvement efforts and participating in business decisions that shape the customer journey. You will work closely with cross functional teams, support the management of complex customer situations and contribute to the adoption of technologies including solutions tha...