Job Description
Do you love skincare and building genuine connections online?
Want to represent a premium skincare brand, work flexibly, and help build meaningful relationships with customers and dermatologists — all while contributing your creative ideas?
We’re looking for a Customer Experience Manager who can elevate every touchpoint our customers, creators, and professional partners have with us.
What You’ll Do
- Customer Outreach : Manage customer inquiries via email and chat, ensuring every interaction feels personal, helpful, and aligned with our brand’s tone. This role may eventually require phone-based customer support using Gorgias.
- Customer Experience: Collect feedback and insights from customers and partners to help shape product development and brand strategy.
- Clinical Study Assistance: Source participants for consumer and clinical studies.
- Dermatologist and Professional Outreach
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