Customer Experience Manager

Jiffy Customer Care Team

At (url removed), we’re obsessed with delivering an effortless, fast, and delightful experience for our customers. Whether they’re small business owners, hobbyists, or crafters bringing their creative visions to life, we make sure every interaction is seamless. Our Customer Care team plays a critical role in identifying pain points, solving issues, and continuously improving the customer journey.

As a Customer Care Manager, you’ll lead at a level above Supervisor—owning people leadership, team performance, and operational execution across multiple customer care teams. This role is focused on developing strong supervisors, driving results through data, and scaling processes that improve both the employee and customer experience.

This hybrid role offers a mix of in-office collaboration and remote flexibility.

• Manage and coach Customer Experience Sup...