Customer Experience Manager

The Role

We are looking for an experienced Customer Experience Manager to sit at the heart of our customer, product, and commercial teams. This role combines hands-on support of technical customer issues with proactive management of key customer relationships, ensuring issues are understood, resolved, and turned into opportunities for improvement, growth, and innovation.

You will act as a key bridge between customers, technical support, product teams, sales, and marketing—using insight, data, and strong communication to drive an exceptional customer experience.

Key Responsibilities

Customer Experience & Technical Support

• Support and enhance the technical support function, ensuring customer issues are clearly understood, prioritised, and resolved.
• Take ownership of complex or high-impact customer issues, coordinating internal teams to deliver timely solutions. <...